Returns

All goods are non-returnable if they have any visible signs of wear and tear, smells or any additional fibers (for example hair) within the packaging and/or on the product. For all approved returns, BERVANA only offers store credit and not cash refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the distribution center, instead, send it to:

BERVANA
1055 Rue Lucien-L’Allier, Unit #744,
Montreal, QC, H3G 3C4
Canada

PLEASE ENSURE YOUR ORDER NUMBER IS CLEARLY MARKED ON OR INSIDE THE PACKAGING. IF WE CAN’T SEE THE ORDER NUMBER, WE CANNOT PROCESS THE RETURN.

Refunds

BERVANA does not provide refunds. We only offer store credit to the amount of your order or products returned within that order. (If applicable)

But please contact us if you have any problems with your order.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they arrived damaged or received the wrong item. If you need to exchange it for the same item:

  • Contact us within 3 days of delivery.
  • Provide images for proof of damage
  • Once approved, send your product(s) to: 

    BERVANA
    1055 Rue Lucien-L’Allier, Unit #744,
    Montreal, QC, H3G 3C4
    Canada

    PLEASE ENSURE YOUR ORDER NUMBER IS CLEARLY MARKED ON OR INSIDE THE PACKAGING. IF WE CAN’T SEE THE ORDER NUMBER, WE CANNOT PROCESS THE RETURN.

Need help?

Contact us if you have any questions or concerns