Refunds / Returns / Exchanges

Visit the Refund and Exchange Policy  page for more info

Did My Order Go Through? I Didn't Get A Confirmation Email.

If you did not receive a confirmation email with an order number, then either you entered the incorrect email address when placing the order, or your order did not process in our system. Please contact us, and we will look for the order and add the correct email address before resending confirmation.

Can I Modify My Order After It Has Been Placed?

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering!

Can I Cancel My Order?

You have up to 5 minutes to cancel your order from the time your order is completed. Please contact us and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again. *All legitimate cancelations are subject to a $5 administration charge.

My Delivery Is Incomplete! Where Are My Other Items?

It's worth noting that multiple-products ordered may not be shipped together from our distribution center or delivered on the same day, but fear not, all your pieces have definitely been dispatched and will arrive very soon!

Can I Retroactively Add A Discount Code?

All discount codes must be applied during checkout, we cannot retroactively apply. Discount codes must still be active for it to apply and only one (1 x code) can be applied per order.

What Is The Typical Delivery Time?

USA / CANADA : Shipping is around 10 -15 business days!

Please allow for 15-25 business days for shipping to anywhere else in the world!

Due to the COVID-19 Pandemic, shipping times outside the USA may be slightly delayed. Please keep in touch with our support team if you get concerned by messaging us directly.

My Order Says Shipped But I Typed My Address Incorrectly...

Unfortunately, because all our processes are automated and orders are processed and fulfilled immediately, we are unable to modify the order. All orders that have been shipped to an incorrect address will be the customer's responsibility. The customer will have to resubmit a new order. Bervana will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

Lost or Returned Shipments

Packages that are either stolen, lost or undelivered are not our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact your Local Postal Office to explain the situation and provide them with your tracking number. Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages. If packages are returned to us by USPS, UPS or another shipping carrier used to ship your order, then the customer is responsible for paying for the package to be reshipped. If the customer does not want the package reshipped, there will be a full refund minus a 20% restocking and handling fee.

Where Is My Order Coming From?

Our US distribution hub is located in California, USA! Please note, we also have a hub located in Asia where NON USA deliveries will begin their journey. Occasionally, if an item is out of stock for our US & Canadian customers, then we will ship direct from our Asia hub.

Do You Ship To My Country?

We deliver anywhere in the world but if you’re unsure, please contact us.

What Do I Do If I Received A Damaged Item?

Please contact customer service within 24 hours of receiving the defective item by contacting us for a replacement or for a Bervana Credit.

International Taxes/Duties/Customs

Every country has its own set of regulations, so please contact your local postal service or customs office to learn more about how your country handles taxes and duties. Bervana is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees. In the event of a customer refusing to accept customs charges and the order subsequently returning to us, the customer will be refunded minus a 20% restocking and handling fee.

I Have An Incorrect Item In My Order, What Do I Do?

In the incredibly rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately! Please contact our customer support team with the order number and the incorrect item's name and number.

What Payment Methods Do You Accept?

Bervana accepts the following forms of payment: Visa, MasterCard, American Express, Discover.

What’s With The Different Currencies?

All products are listed in the currency of your location, but Bervana processes all orders in US Dollars. While the content of your shopping cart may be displayed in British Pound Sterling, you will check out using US Dollars at the most current exchange rate.

Why Is My Item On Backorder?

Occasionally, an item for sale at bervana.com has not yet been received at our distribution center or is so popular that it must be restocked. You may order a back-ordered item to reserve your favorite color and size, but it will not be shipped to you until it is in stock. Please note: Back order shipping dates are subject to change in rare instances. We will email you with any date changes.